1.- To request a return process, the customer must report the issue to their sales representative (clearly explaining the specific reason, and if applicable, providing photographic or video evidence). A case number (folio) will be issued through the platform and provided by the salesperson to the customer, who must place it visibly on the front of the material to be returned.

2.- JYRSA will only accept merchandise returned to its facilities with an authorization number (folio). If the box does not have the customer-provided folio number, the merchandise will not be accepted and will be returned.

3.- JYRSA will not be held responsible for merchandise sent without a folio number.

4.- A return may only be accepted within 30 days from the invoice date.

5.- JYRSA will only accept merchandise in good condition, as well as in the correct multiple or full case, exactly as invoiced (referring to boxes, packaging, and goods inside, etc.).

6.- In the case of returns generated due to customer error, JYRSA will charge the customer an amount equivalent to 15% of the value of the returned merchandise. This charge will be made through a debit note that the customer must settle. This includes outbound and return freight, insurance costs for transportation, damaged or missing merchandise, and any other additional charges.

7.- JYRSA commits to issuing the customer a corresponding credit note for an authorized return within a maximum of two business days from the moment the returned merchandise is physically received at our facilities.

8.- For special manufacturing or personalized products, returns will not be accepted unless due to a quality issue.

9.- JYRSA will not accept returns when the customer’s order is canceled by the end user.

Effective since 2018.